SimPure Y6 PP+CTO Carbon Block Filter Cartridge Replacement

Shipping Information:

• We currently offer shipping to the United States and Canada.
• Certain outdoor and air purifier products are also available for shipping to Germany, France, Italy, and Spain.

Shipping Fees:

• Free Shipping: Available for all orders within the United States.
• Shipping Fees: Apply to orders shipped to Canada, Germany, Italy, France, and Spain, based on product weight and size.

Remote Area Shipping:

• Some remote U.S. locations (including PR, AK, HI, GU, AA, AE, and AP) may not qualify for free shipping. In such cases, a remote area fee will apply, depending on the product's weight and size.

Shipping Date:

Notes:

• Product handling time is 1-2 business days.
  
• If you require a Commercial Invoice. Kindly contact us at service@simpurelife.com

This policy applies only to purchases made directly from simpurelife.com. Please retain your original proof of purchase, receipt, or sales order to request a return.

1. 30-Day Return Policy

Products can be returned for any reason within 30 days of purchase, except for the following cases:

• Used products (those that have been in contact with water) cannot be returned due to health and safety concerns.

• Bulk orders (10+ units) are non-refundable.

2. How to Initiate a Return

• Submit a return request via our customer service email: service@simpurelife.com with your order number and purchase email.

• Once approved, we will provide the return address.

• Returned items must include all original packaging and accessories; missing components may affect the refund.

3. Return Shipping Costs

• Quality-related returns: SimPure covers the return shipping cost.

• Non-quality-related returns: The buyer is responsible for return shipping costs.

• Unauthorized returns: Any returns made outside the approved warranty process may incur additional costs.

• Returns that do not meet the above criteria may be rejected.

4. Refund Processing

• Refunds will be issued within 3-7 business days after the returned item is received and inspected.

• Once processed, the refund will be credited to your original payment method.

• Please allow additional time for your bank or credit card provider to complete the transaction.

For any questions, feel free to contact our customer support team