Warranty Policy

Thank you for choosing SimPure. We stand behind the quality of our products and offer a 1-year warranty on all eligible purchases from simpurelife.com and authorized resellers.

What does this warranty cover?

All quality-related defects on items sold directly by SimPure or SimPure's authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Quality-related warranty claims on purchases made through SimPure's authorized distributors and retailers, such as Amazon, Walmart and eBay are handled through SimPure.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, SimPure will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process

• Buyer must provide sufficient proof of purchase
• SimPure must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return an item for quality inspection
• For defective items that SimPure needs to have returned, warranties on those replacements are voided if the wrong item is returned to SimPure or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through SimPure or SimPure's authorized resellers
• Sales invoice
• Dated sales receipt from an authorized SimPure reseller that shows a description of the product along with its price

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by SimPure quality
• Control to be in working condition
• Returning defective items in international shipping
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

What is Not Covered?

• Products without valid proof of purchase
• Lost or stolen items
• Products beyond the warranty period
• Non-quality-related issues
• Free products, gifts, or promotional items
• Damage caused by misuse, accidents, extreme conditions, or improper operation
• Unauthorized repairs or modifications
• Purchases from unauthorized resellers
• Warranties on products are void after having been fully refunded

Need Help?

For warranty claims or assistance, please contact our support team at:

Email Service: service@simpurelife.com

Call Service: 1-866-528-4572 (7AM-7PM PDT)