Notes:
- We currently only support delivery to the US, Canada, and Mexico. Other countries are not currently supported.
- We offer free shipping on all orders to the US. However, a few remote areas cities (PR, AK, HI, GU, AA, AE, AP) may not support our free shipping policy and we will charge you a remote area fee based on the product weight. If you want to check the remote area charges for your orders, please kindly email service@simpurelife.com with your country and postcode.
Shipping Date:
Notes:
- Product handling time is 1-2 business days.
- If you require a Commercial Invoice. Kindly contact us at service@simpurelife.com
The policy described below applies to products purchased directly from simpurelife.com. Please keep your original proof of purchase, receipt, or sales order to exercise these policies.
Refund and exchange policies
SimPure guarantees that conform to the following conditions, refund and exchange can be requested within 30 days (the actual date may vary according to local laws and regulations) of the purchasing date (subject to the actual date the product was received).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@simpurelife.com
1. What is covered by these refund and exchange policies?
a. Manufacturing defects;
b. Product has been damaged in transit, which was found when being unpacked and checked in the presence of the couriers;
c. The actual products are not matched with the original descriptions;
2. What is not covered by these refund and exchange policies?
a. The damage sustained in transit of the product is not immediately reported ;
b. The request for refund or exchange is made after 7 working days (the actual date may vary according to local laws and regulations) of purchasing day;
c. All original accessories are incomplete in the product for refund or exchange, attachments, accessories, specification, and packaging, or appearance damage caused by human cause.
d. Legal proof of purchase, receipt or sales order is unable to provide, or has been forged or tampered with;
e. No quality issues in themselves were found after the examination from Simpurelife Technical Support;
f. Crash or burn caused by non-manufacturing defects, or any damage caused by unauthorized modification, entry of foreign matters ( water, oil, sand, etc.), improper installation or operation;
g. Labels, Serial Numbers, waterproof tags, false proof marks, etc. were tampered with or altered;
h. Failure and damage caused by force majeure, including fire, flood, earthquake, and lightning strikes.
3. The refund and exchange policies need to know.
a. For exchanges, only the defective parts will be replaced;
b. Please contact service@simpurelife.com for more details about the refund and exchange process.
Returns (if applicable)
We accept the return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. We will offer you the nearest warehouse address according to the information you provide.
Notes
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee is to be charged to the consumers for the return of a product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@simpurelife.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at service@simpurelife.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact our customer service - service@simpurelife.com to get the return address.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at service@simpurelife.com.
-
Free Shipping On all orders
-
30-Day Return No worries guarantee
-
User Manual Detailed instruction
Description
- Triple Action Filtration Technology: Filtration efficiency up to 3 microns, effectively removes sediment, chlorine, organic chemicals and odor, etc.
- High-quality natural coconut shell-activated carbon.
- 100% Compatibility: Pay much less to get more clean and pure water.
Compatible Filter Models:
Samsung: DA29-00020A, DA2900020A, DA29-00020B, DA2900020B, DA29-00019A, DA2900019A, DA29-00020A/B, DA29-00020AB, DA-97-08006A, DA-97-08006A-B, DA-97-08006B, DA97-08006A-B, DA97-08006A, DA97-08006B, EFF-6027A, EFW-DA2920, FMS-2, HAF-CIN, HAF-CIN-EXP, HAF-CINEXP, HAFCIN, HAF-CIN/XME, HAF-CINXME, HDX-FMS-2
Kenmore: 46-9101, 469101, 9101, 04609101000, 09101
Compatible Refrigerator Models:
| RF22K9381SG | RF25HMEDBWW | RF263TEAESR | RF28HFEDTSG | RF30KMEDBSG | RF4287HAWP | RH22H9010SG | RS25J500DBC |
| RF22K9381SR | RF260BEAEBC | RF263TEAEWW | RF28HFEDTSR | RF30KMEDBSR | RF4289HARS | RH22H9010SR | RS25J500DSG |
| RF22K9581SG | RF260BEAESG | RF265BEAESG | RF28HFEDTWW | RF31FMEDBBC | RF6296HD | RH25H5611BC | RS25J500DSR |
| RF22K9581SR | RF260BEAESP | RF265BEAESR | RF28HMEDBBC | RF31FMEDBSR | RFG293HABP | RH25H5611SG | RS25J500DWW |
| RF22KREDBSG | RF260BEAESR | RF26HFENDBC | RF28HMEDBSR | RF31FMEDBWW | RFG296HDBP | RH25H5611SR | RS261 |
| RF22KREDBSR | RF260BEAEWW | RF26HFENDSR | RF28HMEDBWW | RF31FMESBSR | RFG296HDRS | RH25H5611WW | RS261MDBP |
| RF22M9581SG | RF261BEAEBC | RF26HFENDWW | RF28HMELBSR | RF323TEDBBC | RFG296HDWP | RH29H8000SR | RS261MDRS |
| RF23HCEDBBC | RF261BEAESG | RF26J7500BC | RF28JBEDBSG | RF323TEDBSR | RFG297HDBP | RH29H9000SR | RS261MDWP |
| RF23HCEDBSR | RF261BEAESP | RF26J7500SR | RF28JBEDBSR | RF323TEDBWW | RFG297HDPN | RH30H9500SR | RS263TDBP |
| RF23HCEDBWW | RF261BEAESR | RF26J7500WW | RF28K9070SG | RF32FMQDBSR | RFG297HDRS | RS25H5000BC | RS263TDRS |
| RF23HCEDTSR | RF261BEAEWW | RF28HDEDBSR | RF28K9070SR | RF32FMQDBXW | RFG297HDWP | RS25H5000SR | RS263TDWP |
| RF23HSESBSR | RF263BEAEBC | RF28HDEDPBC | RF28K9380SG | RF34H9950S4 | RFG298HDBP | RS25H5000WW | RS265TDBP |
| RF23HTEDBSR | RF263BEAESG | RF28HDEDPWW | RF28K9380SR | RF34H9960S4 | RFG298HDPN | RS25H5111BC | RS265TDRS |
| RF23J9011SG | RF263BEAESP | RF28HDEDTSR | RF28K9580SG | RF4267HABP | RFG298HDRS | RS25H5111SG | RS265TDWP |
| RF23J9011SR | RF263BEAESR | RF28HFEDBBC | RF28K9580SR | RF4267HARS | RFG298HDWP | RS25H5111SR | RS267TDBP |
| RF24FSEDBSR | RF263BEAEWW | RF28HFEDBSG | RF28M9580SG | RF4267HAWP | RFG29PHDBP | RS25H5111WW | RS267TDPN |
| RF25HMEDBBC | RF263TEAEBC | RF28HFEDBSR | RF28M9580SR | RF4287HABP | RFG29PHDPN | RS25H5121BC | RS267TDRS |
| RF25HMEDBSG | RF263TEAESG | RF28HFEDBWW | RF30HBEDBSR | RF4287HARS | RFG29PHDRS | RS25H5121SR | RS267TDWP |
| RF25HMEDBSR | RF263TEAESP | RF28HFEDTBC | RF30HDEDTSR | RF4287HARS/AXX | RFG29PHDWP | RS25H5121WW | RSG307AARS |
Installation Steps
1. Locate the filter in the refrigerator
2. Remove the old filter by gently rotating it 1/4 turn to the left.
3. Write the installation date on the new filter as a reminder of replacing the filter within 6 months.
4. Remove the sealing label from the top of the new filter.
5. Align the arrow on the bottom of the filter in the horizontal position and insert the filter into the filter housing.
6. Rotate the filter 1/4 turn to the right until it stops and is locked into place.
7. Run water through the dispenser for 2.5 gallons (about 5 minutes）to prime the filter before use. Discard the purged water.
8. Reset the water filter system.
Operating Parameters:
1. Working Pressure: 200-700kPa (30-100psi)
2. Operating Temperature: 0.6-38℃（33-100℉）
3. Rated Service Flow: 0.5gpm(1.9L/min)
4. Rated Capacity：300 gallons (1100 liters)
Warm Tips:
Before Use: Run water from the dispenser for 6-8 minutes (about 3-4 gallons) to clear the system and prevent sputtering.
Filtration Life: 6 months/300 gallons (depends on water quality and level of contaminants), please change your filter at least every 6 months to keep the water fresh.
Note:
Samsung is a registered trademark of Samsung Electronics Company LTD.
Kenmore is a registered trademark of KCD IP, LLC of Delaware.
All these trademarks are used for compatibility information only. Redypure brand is not affiliated with this brand.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.