Refund & Return Policy
SP
SimPure — Order Cancellation & 30-Day Risk-Free Return Policy
This policy applies only to purchases made directly from simpurelife.com.
Order Cancellation
Check shipping status before cancellingi
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If Your Order Has Not Shipped
You can cancel at no cost. No cancellation fees.
→
If Your Order Has Shipped
You may refuse delivery at no charge. Return shipping applies after receipt.
30-Day Risk-Free Return Policy
Return within 30 days!
Please Note
Valid only for purchases from simpurelife.com. Bulk orders (10+ units) are non-refundable.
Requirements
- Items must be unused and in original condition.
- All accessories must be included.
- Proof of purchase required.
Quality issues: SimPure covers shipping. Other reasons: buyer pays shipping.
How to Initiate a Return
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Step 1 — Submit a Request
Email service@simpurelife.com with:
- Order number
- Email used at purchase
- Reason for return
📦
Step 2 — Receive Return Address
We will provide the return address after approval.
Return Shipping & Refunds
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Return Shipping
- Quality-related: SimPure covers.
- Non-quality: Buyer pays.
- Unauthorized returns may incur cost.
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Refund Processing
Refunds arrive within 3–7 business days after inspection.
This summary is provided for clarity. Refer to official policy on simpurelife.com.