SimPure®️ offers lifetime technical support, repairs, and a 30-day money-back guarantee. We stand behind our products 100%, and want to make sure you get exactly what you need from them.
If for any reason you do need to return your SimPure®️ product, please email to firstname.lastname@example.org with your order number and the items you would like to return.
Returned items should be repackaged securely in an outer carton and must include a copy of your invoice.
You will be responsible for return shipping charges unless the return is due to our shipping error or the product is damaged or defective. Please retain the tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit.