SimPure®️ offers lifetime technical support as well as repairs and a 30-day money-back guarantee. We protect your health and family and allows you to enjoy cleaner water.
All returned merchandise must be in the original manufacturer’s labeled packaging. In the case of damaged or defective merchandise, please info@Simpurewaterwater.com.
Please send an email to firstname.lastname@example.org with your order number and the items you would like to return.
Returned items should be repackaged securely in an outer carton and must include a copy of your invoice.
You will be responsible for return shipping charges unless the return is due to our shipping error or the product is damaged or defective. Please retain the tracking information for your shipment, as we cannot assume responsibility for return packages lost in transit.