This policy applies only to purchases made directly from simpurelife.com. Please retain your original proof of purchase, receipt, or sales order to request a return.
Order Cancellation Policy
Need to cancel your order?
Please contact our customer service team to check the shipping status before proceeding:
If Your Order Has Not Shipped Yet
You can cancel your order at no cost. No cancellation fees will apply.
If Your Order Has Already Shipped
- You can refuse the delivery when it arrives — no fees will be charged.
- If you’ve already received the package, please refer to our 30-Day Return Policy below. Return shipping costs will apply.
30-Day Risk-Free Return Policy
You are eligible to return any item(s) within 30 days of receipt.
Requirements:
-
Items must be disassembled and repackaged in their original condition.
-
Customers are responsible for return shipping costs unless the return is due to a product quality issue.
-
No restocking fees will be charged.
Please Note:
How to Initiate a Return
-
Submit a return request via our customer service email: service@simpurelife.com with your order number and purchase email.
-
Once approved, we will provide the return address.
-
Returned items must include all original packaging and accessories; missing components may affect the refund.
Return Shipping Costs
-
Quality-related returns: SimPure covers the return shipping cost.
-
Non-quality-related returns: The buyer is responsible for return shipping costs.
-
Unauthorized returns: Any returns made outside the approved warranty process may incur additional costs.
-
Returns that do not meet the above criteria may be rejected.
Refund Processing
-
Refunds will be issued within 3-7 business days after the returned item is received and inspected.
-
Once processed, the refund will be credited to your original payment method.
-
Please allow additional time for your bank or credit card provider to complete the transaction.
For any questions, feel free to contact our customer support team
