Membrane Solutions RV Water Filter, Inline Water Filter for RV, Campers, Marine, Boats and Garden

This policy applies only to purchases made directly from simpurelife.com. Please retain your original proof of purchase, receipt, or sales order to request a return.

1. 30-Day Return Policy

Products can be returned for any reason within 30 days of purchase, except for the following cases:

• Used products (those that have been in contact with water) cannot be returned due to health and safety concerns.

• Bulk orders (10+ units) are non-refundable.

2. How to Initiate a Return

• Submit a return request via our customer service email: service@simpurelife.com with your order number and purchase email.

• Once approved, we will provide the return address.

• Returned items must include all original packaging and accessories; missing components may affect the refund.

3. Return Shipping Costs

• Quality-related returns: SimPure covers the return shipping cost.

• Non-quality-related returns: The buyer is responsible for return shipping costs.

• Unauthorized returns: Any returns made outside the approved warranty process may incur additional costs.

• Returns that do not meet the above criteria may be rejected.

4. Refund Processing

• Refunds will be issued within 3-7 business days after the returned item is received and inspected.

• Once processed, the refund will be credited to your original payment method.

• Please allow additional time for your bank or credit card provider to complete the transaction.

For any questions, feel free to contact our customer support team