General Questions

We ship from the US. Orders processed here will take 3-5 business days to arrive. Delivery details will be provided in your confirmation email.

SimPure provides a 1-year limited warranty on all eligible Simpurelife products purchased from and Simpurelife authorized reseller. Click for more detailed information on SimPure Warranty

Yes, you can. Customers have the right to apply for a return within 30 days after the receipt of the product. Click for more detailed information on SimPure Return & Refund Policy.

It’s super easy! When checking out, enter your code in the “Coupon Code” box under the “Show order summary & Discounts” section. Click “apply” and the discount will automatically be applied toward the order total.


1. One coupon per order.

2. Available products and purchase quantity for each type of coupon may be different. For select products and purchase quantities, the coupons are not applicable.

3. Each coupon has a validity period. Coupons will be invalid after this period. You can contact customers to learn more.

Sorry, you can't. One coupon per order. Available products and purchase quantity for each type of coupon may be different. For select products and purchase quantities, the coupons are not applicable.

Reverse Osmosis Water Filtration Systems

We recommend that you replace it every 6 Months (CF Filter), 6-12 Months (RO Filter).

The UV light cannot be replaced. It can work for 3-5 years, so please rest assured to use it. Also, you can observe whether it is working normally through the UV indicator light.

Please click here to learn more.

Please click here to learn more.

Yes, we highly recommend that you buy replacement filters from us whenever possible, because only we carry the original, top quality SimPure filters made for our systems.

Air Purifiers

CADR (Clean Air Delivery Rate) indicates the volume of filtered air delivered by an air purifier. CADR ratings show the effectiveness of how efficient the air purifier is at capturing fine particles from things like tobacco smoke and plant pollens from the room.

We recommend that you replace it every 6 months or after 1,500 hours of use. And when it reaches the replacement cycle, the filter reset indicator lights up to remind you of a replacement.

It takes several simple steps to change the filter. Open the front cover, take out and discard the used filter, install the new filter with the blue side facing out, put back the cover. After changing the filter, press and hold the 'FILTER' button for at least 3 seconds till the flashing light goes off.

No, the filter is not washable. Keep the filter away from water and dispose of it when dirty. We would suggest you replace the filter every 3-6 months.

Only use SimPure brand filters when operating your air purifier. Other filters may cause damage to your unit.

Replacement filters can be purchased at our official website:

While your air purifier can be left running 24/7, longer runtimes may shorten the filter lifespan. SimPure recommends keeping your unit in AUTO mode to optimize the filter life.

To benefit the most from your air purifier, SimPure recommends placing the unit in the room where you spend the most time. Be sure that the air purifier is placed on a flat surface, near an outlet, and away from other furniture or items in order to keep the intake vents clear. For maximum airflow, keep the air purifier at least 3 inches (10 cm) away from the wall.

Whole House Water Filters

Whole house water filters deliver purified water throughout the entire home to every faucet. These large, high-capacity systems are installed on the main water line before the water heater to provide purified water to both hot and cold water lines. In the water industry, whole house filters are also known as point-of-entry (POE) filters because they treat water at the entry point going into the home. Smaller drinking water filters are known as Point-of-use (POU) because they can typically only treat water at a single station where the water is being used, like a kitchen counter.

Whole-house filters are large capacity systems that provide basic and specialized water purification used for showers, baths, laundry, dishes and general cleaning applications. Reverse osmosis systems use membrane filtration technology to produce ultra-pure bottled quality water that is 90-99% contaminant free for drinking & cooking. RO treated water is more refined and pure than whole-house treated water, but it takes much longer to produce and the volume is much smaller, therefore it is not often used for whole-house filtration.

For most households, the ideal setup would be to install both a RO system and a whole house carbon filter to treat their drinking, bathing & cleaning water. If water hardness is a problem, a water softener can be added. For people that have special water concerns or want more comprehensive water purification, they can consider one of our other whole-house systems, our Total Solution filtration packages or even a whole house reverse osmosis system.

Yes! Whether you are on city or well water, you will benefit greatly from a whole house filter. Turn on any tap water faucet in America and you will certainly find some levels of unhealthy water contaminants including chlorine, chloramines, bacteria, fluoride, chemicals and pharmaceutical drug residues. Many of these substances can be absorbed, inhaled or ingested when people bathe, shower, wash dishes or cook dinner.

Water hardness, scale, iron and hydrogen sulfide are other water concerns that can cause homeowners many problems and money if they are not addressed in the long run.

It may be caused by the water pressure or the "O ring". Please confirm whether the water pressure is too high, make sure that the water pressure is below 90psi.
We suggest trying to press down the red pressure valve to release the inside air, reducing the impact of the water hammer.

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