General Questions

We ship from the US. Orders processed here will take 3-5 business days to arrive. Delivery details will be provided in your confirmation email.

SimPure provides a 2-year limited warranty on all eligible Simpurelife products purchased from and Simpurelife authorized reseller. Click for more detailed information on SimPure Warranty

Yes, you can. Customers have the right to apply for a return within 30 days after the receipt of the product. Click for more detailed information on SimPure Return & Refund Policy.

Reverse Osmosis Water Systems

Reverse Osmosis System is also called RO, which is a reverse migration movement of osmosis. It is a separation method that separates the solute and solvent in the solution by means of the selective interception of the semipermeable membrane under the pressure higher than the osmotic pressure as the driving force, the process of separating water molecules from solutes from a water body. Osmosis refers to the natural permeation of a solvent (ie, water) through a semipermeable membrane into a solution or from a dilute solution to a relatively concentrated solution. However, adding an appropriate pressure to the concentrated solution can stop the permeation, and the pressure at this time is called the osmotic pressure of the solution. If a higher pressure than the natural osmotic pressure is applied to one side of the concentrated solution, the natural osmotic direction is reversed, and the solvent (water) in the concentrated solution is pressed into the dilute solution on the other side of the semipermeable membrane, which is contrary to the normal osmotic process in nature. , it is called reverse osmosis at this time.

Its working principle is to exert pressure on one side of the membrane, so that water molecules and ionic mineral elements pass through the reverse osmosis membrane, while most inorganic salts (including heavy metals) dissolved in water, organic matter, bacterla, viruses, etc. cannot be Through the reverse osmosis membrane, the permeated pure water and the impermeable concentrated water are strictly separated; the pore size of the reverse osmosis membrane is only 0.0001 microns, while the diameter of viruses is generally 0.02-0.4 microns, and the diameter of ordinary bacteria is 0.4-1 micron, so you can drink the water filtered by the reverse osmosis systems with confidence.

Two types of system are available for your home reverse osmosis water filter. If you want your system tucked away, choose an under sink water filtration system. It requires a more involved installation, but doesn't eat up counter space. If you have counter space to spare, choose a countertop system that needs no installation. Just open the box and plug it in!

Cities are in desperate need of replacement from old age and wear. Water contamination can occur at almost any point in the delivery channel including lead leaching from corroded pipe solder, bacteria entering the system from water main breaks, or gardening chemicals back-siphoned from a careless neighbor.

Unfortunately most local and state governments do not have the financial resources to address these very expensive problems now or in the foreseeable future. To make matters worse, most cities also add chemicals like chlorine and fluoride to their water. The truth is, tap water quality in the US will most likely continue to decline in the coming years. The best way to protect your family from the increasingly wide range of contaminants found in today's tap water is by installing a reverse osmosis drinking water system.

Just as good or even better. We use the same technology, reverse osmosis (RO), as other major bottling plants use to filter water. Our drinking water has a refreshing taste with a touch of minerals —not like the flat taste of distilled or bottled water. RO systems purify water daily in your home which is more naturally fresh and healthy compared to stagnant water that has been sitting in plastic bottles for many months.

The Multi-stage system design delivers the most stable and complete RO process for home water purification, and it allows you to manage the unit's performance and ensure the purity of the water to protect you and your family, something that you cannot do with bottled water. This eco-friendly solution also protects the environment from plastic waste as RO users will never have to purchase bottled water ever again!

RO is the most convenient and effective method of water filtration. It filters water by squeezing water through a semi-permeable membrane, which is rated at 0.0001 micron (equals to 0.00000004 inch!). This is the technology used to make bottled water, it is also the only technology capable of desalinating sea water, making it into drinking water.

Non-RO water filters typically use a single activated carbon cartridge to treat water. They are much less effective, and the pore size on these filter media are much bigger, generally 0.5 - 10 micron. They can filter out coarse particles, sediments and elements only up to their micron rating. Anything finer and most dissolved substances cannot be filtered out. As a result, water is far less clean and safe compared to reverse osmosis filtration.

Yes, we highly recommend that you buy replacement filters from us whenever possible, because only we carry the original, top quality SimPure filters made for our systems.

We recommend that you replace it every 3-6 Months (CF Filter), 6-12 Months (RO Filter).

The UV light cannot be replaced. It can work for 3-5 years, so please rest assured to use it. Also, you can observe whether it is working normally through the UV indicator light.

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Air Purifiers

CADR (Clean Air Delivery Rate) indicates the volume of filtered air delivered by an air purifier. CADR ratings show the effectiveness of how efficient the air purifier is at capturing fine particles from things like tobacco smoke and plant pollens from the room.

We recommend that you replace it every 6 months or after 1,500 hours of use. And when it reaches the replacement cycle, the filter reset indicator lights up to remind you of a replacement.

It takes several simple steps to change the filter. Open the front cover, take out and discard the used filter, install the new filter with the blue side facing out, put back the cover. After changing the filter, press and hold the 'FILTER' button for at least 3 seconds till the flashing light goes off.

No, the filter is not washable. Keep the filter away from water and dispose of it when dirty. We would suggest you replace the filter every 3-6 months.

Only use SimPure brand filters when operating your air purifier. Other filters may cause damage to your unit.

Replacement filters can be purchased at our official website:

While your air purifier can be left running 24/7, longer runtimes may shorten the filter lifespan. SimPure recommends keeping your unit in AUTO mode to optimize the filter life.

To benefit the most from your air purifier, SimPure recommends placing the unit in the room where you spend the most time. Be sure that the air purifier is placed on a flat surface, near an outlet, and away from other furniture or items in order to keep the intake vents clear. For maximum airflow, keep the air purifier at least 3 inches (10 cm) away from the wall.

Whole House Water Filters

Whole house water filters deliver purified water throughout the entire home to every faucet. These large, high-capacity systems are installed on the main water line before the water heater to provide purified water to both hot and cold water lines. In the water industry, whole house filters are also known as point-of-entry (POE) filters because they treat water at the entry point going into the home. Smaller drinking water filters are known as Point-of-use (POU) because they can typically only treat water at a single station where the water is being used, like a kitchen counter.

Whole-house filters are large capacity systems that provide basic and specialized water purification used for showers, baths, laundry, dishes and general cleaning applications. Reverse osmosis systems use membrane filtration technology to produce ultra-pure bottled quality water that is 90-99% contaminant free for drinking & cooking. RO treated water is more refined and pure than whole-house treated water, but it takes much longer to produce and the volume is much smaller, therefore it is not often used for whole-house filtration.

For most households, the ideal setup would be to install both a RO system and a whole house carbon filter to treat their drinking, bathing & cleaning water. If water hardness is a problem, a water softener can be added. For people that have special water concerns or want more comprehensive water purification, they can consider one of our other whole-house systems, our Total Solution filtration packages or even a whole house reverse osmosis system.

Yes! Whether you are on city or well water, you will benefit greatly from a whole house filter. Turn on any tap water faucet in America and you will certainly find some levels of unhealthy water contaminants including chlorine, chloramines, bacteria, fluoride, chemicals and pharmaceutical drug residues. Many of these substances can be absorbed, inhaled or ingested when people bathe, shower, wash dishes or cook dinner.

Water hardness, scale, iron and hydrogen sulfide are other water concerns that can cause homeowners many problems and money if they are not addressed in the long run.

It may be caused by the water pressure or the "O ring". Please confirm whether the water pressure is too high, make sure that the water pressure is below 90psi.
We suggest trying to press down the red pressure valve to release the inside air, reducing the impact of the water hammer.

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